Privacy Statement
This Privacy Policy covers your use of one or more of the Metaphysical Labs applications (individually or collectively referred to herein as the “App”), related software platform (the “Software”), or the website https://metaphysical-labs.com/ (the “Website”) (collectively the “Service”). Metaphysical Labs Incorporated (“Metaphysical Labs” or “we”) understands that your privacy and privacy choices are important. Please read this Privacy Policy (the “Policy”) and Terms of Use in their entirety before using the Service.
This Privacy Policy sets forth Metaphysical Labs’ practices with respect to information, including personally identifiable data (“Personal Data”) that is collected and processed during your use of the Service.
By providing Metaphysical Labs your Personal Data, you expressly acknowledge and accept this Policy, and such consent grants us the faculty to treat your Personal Data as set forth herein and in accordance with the laws, regulations, and other applicable legislation within the Territories applicable to your use.
Your privacy is important. Please read our Privacy Policy Statement (https://metaphysical-labs.com/meta-privacy-statement/) to learn about our privacy practices, how we use the information we collect. Your acceptance of these Terms is also your acceptance to the use of the information we collect as set forth in the Privacy Policy Statement.
Information We Collect
Please know that for many of the instructions or features available on the App or Website, you do not need to create an account or provide Metaphysical Labs with your name, email address, or device ID.
However, some instructions (i.e., private instructions) and features are only available to users who register or create a Metaphysical Labs account for the Service. Further, when you voluntarily register a product through the App or provide reviews, Metaphysical Labs collects Personal Data. Specifically, Metaphysical Labs collects the following types of Personal Data:
When you register for the Service:
Your name;
Your email address;
If you register through a third-party account (i.e., a Facebook or Google account), the additional data which you permit the third party to send to Metaphysical Labs; and
Other data which you may add to your Metaphysical Labs account.
When you complete a voluntary product registration or other activity within the Service:
Your name;
Your email address;
Information about the product you are registering (such as serial number, model number, and date of purchase); and
Information about product warranties or purchase receipts, including copies or images of warranties or receipts.
When you leave a product review or review of the Metaphysical Labs App:
We collect your name, email address, the date and time of your review, and any information you provide in the review.
Other data that you specifically provide to us, such as images or copies of receipts or warranties, and if you contact Customer Support.
By voluntarily providing us with Personal Data, you are consenting to our use of your Personal Data in accordance with this Privacy Policy. If you provide Personal Data, your Personal Data and all data related to the Service will be stored at Metaphysical Labs’ data centers within the United States. By using the Service, you consent to the transfer of your Personal Data to the United States and to the storage of your Personal Data within the United States. Metaphysical Labs uses Amazon Web Services to deliver the Service and for the storage of Personal Data.
Aggregrate Data
We also collect various information about how our Service is used (such as which models were downloaded or how many times an assembly step was replayed) and store that information in connection with a pseudonymous identifier. We may aggregate this data with similar data from other users in order to help us identify trends and improve the Service. We may also share such aggregate data, without connection to your Personal Data, with our partners, customers, affiliates, or licensees privately or publicly. Metaphysical Labs will retain Personal Data for as long as needed to provide the Services to you and Metaphysical Labs’ customers. Metaphysical Labs will also retain Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How We Use the Information
We use the Personal Data and Aggregate Data collected:
To provide services you request, such as sending product registration information to product providers, keeping a record of your product registrations, or tracking warranty information;
To provide you updates on Metaphysical Labs, updates, upgrades, patches, or enhancements to the Service, and to receive and provide feedback;
To analyze usage and trends, and generally to improve our Services; and
To provide additional information on third-party services and product offerings;
To provide your information to manufacturers, when you leave a review, who may wish to contact you to provide responses to your feedback or for marketing manufacturers’ purposes;
To keep you up to date on the latest product announcements on product instruction files you have downloaded, product updates, special offers, and other information; and
To conduct questionnaires and surveys in order to provide better products and services to our customers and end users.
Your completion of any questionnaire or survey is completely voluntary, and we will offer an “Opt-out” choice to users for any surveys or questionnaires. As set forth in Metaphysical Labs’ Terms of Use, you agree to receive messages and notifications related to the above uses for which messages and notifications are relevant. If you leave a product review or App review, you agree Metaphysical Labs can share your Personal Data with the product manufacturer, the manufacturer can contact you regarding your review, and that both the product manufacturer and Metaphysical Labs can publish and use your review. Further, if you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email or other messaging means, we will use the Personal Data you provide to answer your question or attempt to resolve your problem.
Use of Personal Information Received from the EU and Switzerland
Metaphysical Labs adheres to the privacy principles described in this Privacy Policy with respect to the Personal Data we collect from EU and Swiss data subjects, which includes data used to establish user accounts, process assembly or instruction file delivery, process product registrations, and otherwise provide the Services.
Legal Basis for Processing Personal Information
For the European Economic Area, our legal basis for collecting and using Personal Data will depend on the personal information concerned and the specific purpose for which we collected or requested it. However, we will collect personal information from you only where:
We have your consent to do so;
We need the personal information to provide a service or to perform a contract or agreement with you; or
Where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person. If you have questions about or need further information concerning the legal basis on which we collect or use your personal information, please contact us using the contact details provided below.
International Transfer
How We Share Information
Other than the sharing of Personal Data as set forth in the Privacy Policy herein (i.e., product registration or product reviews), Metaphysical Labs will not sell or rent your Personal Data to any third party without your consent.
Product Registration
Use of the Service allows the App to collect product registration information from you to share with product providers. If you fill out a product registration form via the Service, the Service will share or send the Personal Data information you provide to the provider of the product that you are attempting to register. Once this information is shared or sent to the product provider, such Personal Data information will be handled in accordance with the product provider’s privacy policy practices. In territories where applicable, Metaphysical Labs has entered into data processing agreements with the product providers to ensure they protect your information in accordance with appropriate security standards. Ultimately, you determine the information you choose to share with the product providers. We recommend you familiarize yourself with the privacy practices of the product providers in advance of submitting or sharing any Personal Data during a product registration. Filling out product registrations is entirely voluntary.
We may transfer your Personal Data to third parties in the following situations:
When you have given us consent to do so;
To our subsidiaries, affiliated legal entities, and service providers around the world based on necessary data processing agreements, who may only use the data to provide the Service or related information and updates to you;
When you leave a product review, we can share the review and related Personal Data associated with the Review to the product provider;
In response to subpoenas, court orders, or legal process by disclosing your data and other related information, if necessary, or to establish or exercise our legal rights or defend against legal claims; or
In order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Use, or as otherwise required by law.
Information for EU and UK Data Subjects Related to Data Collected through our Service
Metaphysical Labs is considered a controller or processor. Metaphysical Labs uses sub-processors. Metaphysical Labs has entered into appropriate Data Processing Addendums or Agreements with our sub-processors controlling protection of your Personal Data. We may transfer Personal Data to third-party processor companies (i.e., cloud data and server services) that help us provide the Service. Such third-party processors are located in, and the transfers are limited to, the United States or countries in the European Union, and these processors are controlled by data processing agreements providing the same protections of your personal data. Metaphysical Labs uses Amazon Web Services to deliver the Service and for the storage of Personal Data. For such onward transfers to third parties, Metaphysical Labs shall remain liable in the event our sub-processors process Personal Data in a manner inconsistent with this Policy unless Metaphysical Labs proves that it is not responsible for the event giving rise to any liability or damage.
Security Measures
We use a variety of security measures, including firewalls, Secure Socket Layer (SSL) technology, encryption, and authentication tools to help protect Personal Data. We protect your Personal Data with the same or better security measures as we protect our company data.
Cookies and Automated Tools
App: The App does not contain cookies, and therefore, does not contain functionality to accept or not to accept cookies.
Website: Cookies are text files placed on your computer or processing device to collect standard internet log information and visitor behavior information. This information is used to track your use of our Website and to compile statistical reports on Website activity. You can elect to accept or to not accept cookies by our Website cookie prompt; or you can set your browser to not accept cookies. However, if you do not accept cookies some of the Website features may not function as a result. We use your IP address obtained through cookies to help diagnose problems with our Service and to administer our Website. Your IP address is also used to gather broad demographic information. Our Website may use cookies to determine the browser you use. If you reject cookies, you may still use the Website; however, you may not be able to access all areas or features.
Opt Out Preferences
When you register for an account, we may use your name and email address to send periodic emails to you related to updates, promotional materials, and transactional materials on behalf of Metaphysical Labs or on behalf of the third-party supplier of the products for which you downloaded Instructions. Out of respect for your privacy, you may choose to stop receiving promotional emails by following the unsubscribe instructions included in these emails or you can contact us at privacy@metaphysical-labs.com.
Links to other Sites
While using the Services, you may be exposed to content or functionality that is hosted by a third-party supplier. If you click on or access such third-party content or functionality, the privacy policy and terms of use for such third-party content or functionality will control as such other sites have their own privacy policies and personal data collection, use, and disclosure practices. We strongly advise you to familiarize yourself with the privacy policies provided by these other sites prior to providing them with any information. Metaphysical Labs is not responsible for the privacy practices or the content of other websites outside the Metaphysical Labs Group of companies.
Privacy Practices of Third Parties
While using the Service, you may be directed to content or functionality that is hosted or provided by a third party, which is not Metaphysical Labs, its affiliates, or its or their service provider. This Privacy Policy only addresses the use and disclosure of information collected by Metaphysical Labs through your interaction with the Service. Other websites or web applications that may be accessible through links from the Service may have their own privacy policies and personal data collection, use, and disclosure practices. We strongly advise you to familiarize yourself with the privacy policies provided by these third-party web applications prior to providing them with any personal information.
Children's Privacy
This Service is not intended for, and we do not knowingly collect, Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children not to provide Personal Data through the Service.
Changes to this Privacy Policy
From time to time, we may update this Privacy Policy to clarify our practices or to reflect new or different privacy practices, such as when we add new features to the Service. Metaphysical Labs reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this Policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Service after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.
In addition to the above, the following additional privacy aspects apply:
Metaphysical Labs Incorporated’s use of Personal Data is fully intended to be in compliance with the obligations as set forth in the various laws of the countries the App is deployed including: United States, Canada, Mexico, countries within the European Union, United Kingdom, Australia, and New Zealand (collectively the “Territories”). In accordance with the various Privacy Laws of the Territories which are applicable to you, you are provided the Personal Rights as detailed below.
Personal Rights for EU/EEA Data Subjects under the GDPR
You are, as a data-owner and user of the Service, entitled to (i) access your Personal Data and be informed about the way in which your information is treated, (ii) rectify your personal data in case it is not up-to-date, inaccurate, or incomplete, (iii) ask for your data to be removed if you consider that it is not used in accordance with the applicable principles, duties, and obligations, and (iv) object to the processing of your Personal Data for specific purposes. These rights are known as “Personal Rights.”